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GT Care is a comprehensive service plan designed to protect your machine with extended coverage, accidental damage protection, 2-way free shipping, and priority support, ensuring peace of mind and optimal performance for your device.
We provide Free Shipping for all US orders, with the exception of Hawaii and Alaska.
Giraffe Tools warrants its products against defects in parts and materials for a period of 2 years from the original purchase date.
After purchasing the product, you can extend the warranty for an additional 100 days beyond the original coverage period by registering the product.
We offer our customers the right to return unused products within 30 days of delivery. Customers have the right to cancel the order within 24 hours and before the order is shipped.
We're here to help whenever you need it. Please feel free to contact us:
USA Phone: +1 (833)583-0881 Mon-Fri 9:00AM - 5:00PM (EST)
Email: contact@giraffetools.com
Receive up to two repairs or replacements within the 24-month period, with no extra cost and no hassle.
The standard warranty covers one repair or replacement in the event of defects in parts or materials within the 24-month period.
Protects against accidental damage to machine parts or accessories, ensuring your tools remain in optimal condition for extended use.
This warranty does not cover accidental damage or misuse-related issues, providing coverage only for manufacturing defects.
Enjoy free shipping both ways for all repairs or replacements, saving you time and money.
Shipping costs related to warranty repairs or replacements are the responsibility of the customer.
Access personalized support from our experts whenever you need it, ensuring faster resolutions to any issues.
Claims are processed on a standard response basis, with no priority service.
Benefit from priority service with a guaranteed 12-hour response time, so you can get back to work faster.
Trust your tools to our certified technicians, who use original factory parts to ensure quality and reliability.
The support team will respond within 12 hours to confirm whether the product requires repair or replacement, and will provide further instructions.
If repair or replacement is needed, the support team will provide a free shipping label, allowing you to return the equipment or damaged parts.
Repair: Depending on the complexity, repairs are typically completed within 7 business days.Replacement: Eligible replacements are usually processed within 5 business days.
