Frequently Asked Questions

Some discount codes are mutually exclusive from other codes while some codes can be used together for one order according to the system rules. Please contact us if you have any questions regarding discount codes.  

Don’t worry, please send your discount code along with your order number and email to our customer service team. After verified, we will apply your discount for you.

To use a discount code for a free product, simply add both the product you want to purchase and the free product to your shopping cart. Then, enter the discount code at checkout and the cost of the free product will be deducted from your order total. 

Please note that the discount code for a free product must be entered at the time of purchase and cannot be applied retroactively. Also, please be aware that some free product promotions may require a minimum purchase amount to qualify. If you have any questions about using a discount code for a free product, please contact our customer service team for assistance.

Giraffe Tools is exclusively an online retailer and only sells direct to the public. We also welcome and review individual requests for wholesales. Please email your inquiry to sales@giraffetools.com.

We do offer bulk-purchase discounts for our customers. Please contact sales@giraffetools.com to get better discounts if you want to purchase in quantity. 

Giraffe Tools offers a 24-month warranty on all original Giraffe Tools new products.

We would like to kindly remind our customers that the warranty period begins from the date of purchase and cannot be transferred to another individual.

To process your warranty claim, we'll need your order number and proof of purchase. Here are two examples:

• Order number from online purchases made through Giraffe Tools or Giraffe Tools' authorized resellers.
• Sales invoice that shows a description of the product along with its price.

If your warranty claim is approved, we'll either repair or replace the product at no charge to you. If the product is no longer available, we may offer a comparable replacement or a refund of the purchase price.

• Purchases from unauthorized resellers.
• Alterations not carried out or authorized by Giraffe Tools authorized resellers.
• Products without sufficient proof of purchase.
• Second-hand products.
• Items that have expired their warranty period.
• Damage from misuse of products, including, but not limited to, improper storage, falls, extreme temperatures, water, and improper operation of devices.

Yes, there are several ways to extend your warranty. Upon which, we recommend that you extend the warranty by registering your product. You scan the product registration QR code printed on the box. 

By filling in the required information about the product registration, you can extend the warranty for an additional 100 days beyond the original coverage period.

Giraffe Tools will provide a replacement or refund free of charge within the specified period, provided that the above conditions are met, and the original proof of purchase is presented.

In the event that a replacement item is not available or preferred, we would be happy to offer our valued customers a full refund as an alternative option. It is our policy to replace an item with a new item of equal value when possible.

If we replace your defective product, the replacement will be covered under the same 24-month warranty as the original product. This means that if the replacement product has any defects in materials or workmanship within 24 months from the date of the original purchase, you can initiate a warranty claim and we'll repair or replace the product at no charge to you.

Please note that if you receive a full refund for your original purchase, the warranty for that product will be voided. If you later purchase a replacement product, the warranty period for the replacement will begin on the date of the new purchase.

We reserve the right to determine whether a warranty claim is valid based on our inspection of the product. Our warranty does not cover normal wear and tear, misuse, abuse, or unauthorized modifications.

If you believe that your Giraffe Tools product has a defect in materials or workmanship, please contact us at [insert contact information] to initiate a warranty claim.

To process your warranty claim, we kindly request that you provide us with the following information:

• Proof of purchase: Please provide us with a sales invoice or receipt that shows the date of purchase.
• Visible proof of the defect: Please provide us with pictures or videos that clearly show the defect in your product.
• Documentation of the troubleshooting process: We may ask you to work with us to troubleshoot the problem and provide us with information about the steps you've taken to address the issue.

We reserve the right to determine whether a warranty claim is valid based on our inspection of the product. Our warranty does not cover normal wear and tear, misuse, abuse, or unauthorized modifications.

If your warranty claim is approved, we'll either repair or replace the product at no charge to you. If the product is no longer available, we may offer a comparable replacement or a refund of the purchase price.

If your order has not yet shipped, you may be able to change your shipping address. Please contact our customer service team as soon as possible with your order information and the new shipping address. Once your order has shipped, we are unable to change the shipping address.

If your order is lost or damaged during shipping, please contact our customer service team as soon as possible with your order information and a description of the issue. We will work with you to resolve the issue and ensure that you receive your order.

Unfortunately, we are unable to guarantee specific delivery dates or times. Delivery times are estimated based on the shipping method you choose at the checkout and are subject to shipping carrier schedules.

We accept orders online 24 hours a day, 7 days a week. Orders placed Monday-Friday before 12 AM EST will begin processing that day, excluding holidays. Additionally, orders will start shipping within 3 business days pending availability and credit verification. For orders placed after 12 AM EST, processing will begin the next business day. Please note that delivery time does not include Saturdays, Sundays, or holidays and is contingent upon credit verification. Also, please be reminded that the processing time is not included in the shipping time you chose in the check-out page. 

• For regular products, the estimated arrival time refers to your logistics option and processing time. 
• Pre-order products, they will be shipped separately after they arrive at the local warehouse.

Orders are shipped from Giraffe Tools' distribution center in the USA.

U.S. West shipments are shipped from the CA warehouse.

U.S. East shipments are shipped from the NJ, PA, or NC warehouse.

• Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
• Edits to PayPal addresses cannot be completed after an order has been placed using PayPal, so please double-check the address saved in your Paypal profile.

Orders within the 48 states will be shipped via USPS, UPS, or FedEx.

We provide standard shipping for free, which the arrival time is usually 5-7 working days after the processing time. You can select "Express Shipping" on the checkout page if you need expedited shipping, but there may be additional fees for that. 

• Option 1

You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.

• Option 2

Log in to your account on the official Giraffe Tools website and click on "Order Tracking" located below the "Support" menu. After filling in the order number and email, or logistics tracking number, you can get real-time logistics information.

We understand that sometimes you may need to return a product, and we are happy to offer refunds for unused items within 30 days of purchase. To start the refund process, please contact our customer service team with your order number, email address, and the reason for the return. Please keep in mind that for non-quality related issues, the product must be unused and you will be responsible for the shipping fees of return shipment.

In rare situations, if you received a defective product, please contact our customer service team immediately with pictures of the product as well as your order information and email, and we will work with you to resolve the issue. Depending on the defect, we may offer a replacement, repair, or refund.

Please note that if the defect is a result of misuse or mishandling of the product, the warranty may be void, so please read the instructions before using and use original accessories if possible. Thank you for choosing Giraffe Tools, and we look forward to resolving any issues you may encounter.

Refunds are typically processed on Fridays unless there are holidays or special circumstances that affect our processing times. After we process your refund, the specific time it takes to appear in your account will depend on your bank. However, it usually does not take longer than the following Monday. Thank you for your patience as we work to ensure a smooth refund process.

Our refund policy allows you to request a refund within 180 days of your purchase. If it has been more than 180 days since your purchase, our system may not be able to process your refund request. However, if a refund is necessary, we may request your PayPal account information. Please note that refunds requested outside of the 180-day window are subject to review and may not be approved. Thank you for your understanding.

Yes, you can. If your order has not been picked up by our warehouse team, then we can intercept and cancel the order. To ensure prompt and accurate processing of your order, please contact our service team contact@giraffetools.com with your order information during our business hours immediately after placing the order. Once shipped, returns must be made according to our designated return process.

Yes, you can. If your order has not been picked by our warehouse team, then we can intercept and amend your order. To ensure prompt and accurate processing of your order, please contact our service team at contact@giraffetools.com with your order information during our business hours immediately after placing the order. Once shipped, returns must be made according to our designated return process.

We are committed to maintain the highest quality control standards for our products and warehouse processes. In the unlikely event that you have received the wrong item, or your order contains defective items, please contact our service team contact@giraffetools.com and we will assist you in resolving the issue as quickly as possible.

If your order has already been dispatched, we are unable to change the address on your behalf as the sender. 

Yes, we are happy to provide an invoice for your purchase. After you have completed your order, you will receive an email confirmation that includes a summary of your purchase. If you require a more detailed invoice, please contact our customer service team and provide your order number and any specific invoicing requirements. We will work with you to provide the necessary documentation. Please note that invoices can only be provided in the same currency as your purchase and cannot be altered once they have been issued. 

If you have purchased a pressure washer or hose reel but are not satisfied with its functionality, you may be able to upgrade to a different product by paying the price difference. Please note that this upgrade option is only available for certain products and is not possible for hoses or accessories. If you are interested in upgrading, please contact our customer service team with your order information and the product you wish to upgrade to. Additionally, buyers who purchase relevant products on Amazon can also upgrade by paying the price difference. Thank you for considering our products!

If a product is currently out of stock but an upcoming shipment is expected, you can place a pre-order to secure your purchase with a slight delay in dispatch. The product information page will provide an estimated arrival date, and as soon as the shipment arrives in our warehouse, we will dispatch the pre-order as quickly as possible. Please note that when you place a pre-order, payment is required at the time of ordering. If you order multiple items, the in-stock items will be shipped normally, and the pre-order products will be shipped separately after they arrive at the local warehouse.

The estimated release date for your pre-order will be listed on the product page. This is the date that the product is expected to become available. Once the product is released, we will ship your order as soon as possible. Please note that release dates can sometimes change, so we will keep you updated if there are any delays. If you do not see the estimated time, please contact our customer service team at contact@giraffetools.com.

Yes, you can cancel your pre-order at any time before the ship date. Please contact our customer service team at contact@giraffetools.com with your order information and we will assist you in canceling your pre-order and processing a refund. Once the product is shipped, our standard return policy will apply.

The arrival date sometimes changes due to manufacturing or shipping delays. If the date for your pre-order changes, we will keep you updated with the new estimated arrival date. If the delay is longer than you can accept and you wish to cancel your pre-order, please contact our customer service team at contact@giraffetools.com for assistance.

Yes, you can. If you order multiple items, the in-stock items will be shipped normally, and the pre-order products will be shipped separately after they arrive at the local warehouse.

The abbreviation “PSI” stands for pounds per square inch. It simply refers to the amount of pressure used to clean a surface.PSI will vary depending on the pressure washer and the task at hand. For example, an electric pressure washer that you can use at home may reach around 1,000PSI; on the other hand, a heavy-duty pressure washer that is more suitable for industrial use can go up to 3,500PSI, or even higher.

If your tasks are focused on chores such as cleaning roofs, walls, patios, sidewalks, and some other activities such as car washes, then the pressure washers with a PSI of 2200 (models G20, G30, G40, G50) are suitable for all of the above cleaning tasks. If you want to clean stubborn graffiti and stains, then you may need a higher PSI. The Grandfalls Pressure Washer PRO with a PSI of 2500 is best for deep cleaning and versatile use.

The Giraffe Tools' Grandfalls Pressure Washer seems to be a good option for home use. Here are the reasons why it could be considered the best pressure washer for home use: All-in-one unit: The Grandfalls Pressure Washer combines a hose and a pressure washer, making it convenient and easy to use. With its automatic retraction system, the hose can be easily and automatically retracted with a gentle tug. Ideal pressure: The Grandfalls Pressure Washer has a maximum PSI of up to 2500, which is suitable for most domestic tasks. This level of pressure can effectively clean surfaces without causing damage to your car or house. Environmentally friendly: The Grandfalls series is designed for environmentally conscious homeowners. It features a Total Stop System (TSS) that automatically shuts off the pump when the trigger is not pulled, saving energy and extending the life of the pump. Additionally, it uses 60% less water than a conventional garden hose, reducing water consumption and making it a more eco-friendly choice. Considering its convenience, suitable pressure level, and eco-friendly features, the Giraffe Tools' Grandfalls Pressure Washer could be considered one of the best pressure washers for home use. However, it's always important to research and compare different models to find the one that best suits your specific needs and preferences.

The worth of a cheap pressure washer depends on your specific needs and circumstances. If you only need it for occasional use or lighter tasks, a cheap option may be sufficient. We highly recommend the Grandfalls Pressure Washer G20 which is best for light duty and compact storage. However, if you require more power, durability, or plan to use it frequently or for heavy-duty tasks, investing in a higher-quality model such as Grandfalls Pressure Washer Pro may be worth it in the long run.

To prevent leakage, it is crucial to follow these steps diligently. Firstly, ensure the water inlet adapter is correctly installed. Double-check that the connections are tight and secure to create a proper seal. Secondly, it is important to control the water inlet pressure and keep it below 0.8 MPa (116 psi). Excessive pressure can cause stress on the connections and potentially lead to leaks. By adhering to these guidelines, you can minimize the risk of leakage and enjoy a hassle-free experience with our product. If you have any further concerns or questions, please feel free to contact us for additional support.

If you encounter an issue where the motor is not working, we recommend following these steps. First, ensure that the power is turned on. Next, use a pressure regulator to check the water inlet pressure. We advise keeping the inlet pressure below 0.8 MPa, which is equivalent to 116 PSI. After checking and adjusting the water inlet pressure, please try turning on the power button again to see if the motor starts working. If the problem persists, please don't hesitate to contact us for further assistance. We are committed to resolving any issues you may encounter and ensuring your satisfaction with our product.

Only the pressure hose of Grandfalls Pressure Washer Plus+ and PRO can be replaced, and you can buy the suitable Replacement Pressure Hose from official channels. Please read the instructions before using and use original accessories if possible.

We offer replacement parts products, you can pick the one you want from the Pressure Washer Parts Collection. Please use original accessories as possible and refer to the replacement instructions in the manual.

The retractable pressure hose is 100FT long and when the water comes out of the water outlet, the pressure will be affected to some extent, but it will not affect the normal pressure of the pressure washer.

Yes, Grandfalls Pressure Washers can be mounted on an exterior wall, and they are designed to withstand outdoor conditions. However, we strongly recommend disassembling the pressure washer and storing it indoors during the winter months to protect it from extreme weather conditions and prolong its lifespan. Exposure to prolonged sunlight and harsh weather can potentially affect the durability and performance of the product over time. Besides, you can ensure the longevity and optimal functioning by ordering a suitable Protective Cover for your pressure washers.

No, it is essential to only connect cold water to this pressure washer. Hot water can cause the pump to overheat and potentially damage it. It is important to note that hot water pressure washers are specifically designed with separate boilers to heat water using kerosene or diesel. However, the pressure washer you have is a residential-style cold water pressure washer, not intended for commercial use or heating water. Therefore, to ensure the proper functioning and longevity of your pressure washer, please only connect it to a cold water supply. If you have any further questions or need clarification, please do not hesitate to contact us. 

We want to assure you that the installation height does not have any impact on the performance of the machine. However, it does affect the comfort level for the buyer during usage. With that in mind, we sincerely recommend installing the machine at a height that is suitable for comfortable usage. A height aligned with the user's height or at eye level is considered ideal for a pleasant and convenient experience. We genuinely care about your satisfaction and want to ensure that you can use the machine comfortably.

The tension of the coil spring cannot be loosened because it is necessary to support the water hose. Please do not attempt to loosen it as it can be very dangerous!

Yes, it can be installed on the hardy plank.

The size of the bolt is M8 x 60mm, and the internal diameter of the plug is 9.8mm. The external diameter of the plug is 12mm. If you have any further questions or need additional information, you can download the product manuals from the respective product page on our website. Alternatively, you can directly contact us, and we will be more than happy to assist you.

The leader hose can be changed, but the long hose can't.

The spacing of the mounting bolts is as follows: The lengthways distance is 6.93 inches (176mm), and the widthways distance is 2.677 inches (68mm). From the center of the width to the center is 68mm, and from the center of the height to the center is 175.5mm. Please ensure that the mounting bolts are aligned accordingly to securely mount your hose reels.

Yes, the nozzle on our garden hose reels is replaceable. And you can buy standard nozzle from official channels for replacement. Please read the instructions before using and use original accessories if possible.

We sincerely recommend customers to place the machine body indoors or in a shaded area to avoid fading. While our machine body is made with durable PP casing, prolonged exposure to sunlight or extreme weather conditions can still have an impact on its lifespan. Therefore, to ensure the machine's long-term usage, we strongly advise purchasing a compatible protective cover, especially when placing the machine outdoors. The protective cover provides an additional layer of protection, preventing fading and potential damage from external factors. We are committed to providing our customers with the best products and services, and we hope you understand our recommendation and choose the optimal environment for your machine.

We highly recommend buyers to take the following precautions to ensure the safe storage of the machine during winter: Please make sure to thoroughly drain the water from the machine to prevent freezing in cold weather. This will help protect the internal components and avoid potential damage. It is strongly advised to disassemble the machine and store it indoors. Storing the machine in a sheltered and temperature-controlled environment will provide extra protection against extreme cold temperatures and ensure its longevity. Additionally, we recommend purchasing a compatible protective cover specifically designed for winter storage. This cover will provide an added layer of insulation and shield the machine from any potential damage caused by snow, ice, or harsh weather conditions. We genuinely care about the longevity and performance of your machine, and these storage suggestions will help safeguard it during the winter season.

The hybrid blend of polyurethane, PVC, and rubber allows the hybrid hose to be extremely flexible and durable, even in frigid temperatures.

he leader hose is 6ft.

The 5/8-inch hose tends to have stronger pressure compared to the 1/2-inch hose. However, it is important to note that even the 1/2-inch hose can still provide sufficient water pressure.

To ensure tangle-free and smoother retraction, we have opted for a slightly thinner material for the hose reel. However, rest assured that this does not compromise its durability or sturdiness during usage. Buyers can have complete confidence in the reliability of our product.