Giraffe Tools | Contact us

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To ensure faster service and support, please select Pre-Sale or After-Sale support first and fill in the appropriate form

After-Sale Support

Pre-Sale Support

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order tracking

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FAQs

Check out FAQs to get more helpful resources

Submit the contact form above. contact@giraffetools.com

Phone

+1 (833)583-0881 Mon-Fri 9:00AM - 5:00PM (EST)

If the phone is unavailable, please use the form above to contact us via email. We will get back to you as soon as possible.

Free Shipping & Fast Express

Giraffe Tools offers free shipping on every order. Our standard FedEx Ground Shipping typically arrives within 3-7 business days. For faster delivery, we offer a paid expedited express option that prioritizes the processing of your order.
Warm Reminder: Pre-order products and accessories will be shipped in separate packages.

GT's Exclusive Price Promise

We guarantee the best value for our customers:

Regular Period: If you find a lower price on a verified platform at purchase, we'll match it.
Major Sale Events (e.g., Prime Day, Black Friday): If you find a lower price on a verified platform within 30 days of purchase, we'll refund the difference.

Simply contact us with proof such as ads, printouts, or photos.

Shop With Ease

Free Shipping & Fast Express

2-Year Satisfaction Warranty

Giraffe Tools warrants its products against defects in parts and materials for a period of 2 years from the original purchase date.
The official channels we support for after-sales service and 2-year warranty are limited to Giraffe Tools Store on Amazon / Official website / lndiegogo / Walmart / SHEIN.

30-Day Returns Guarantee

Giraffe Tools offers a 30-day return service, allowing you to return the product if it is not needed or unsuitable. We offer return labels and courier pickup for quality issue products. Please try to restore the original packaging if possible. Check Return & Refund Policy for more details.

GT's Exclusive Price Promise

We guarantee the best value for our customers:

Regular Period: If you find a lower price on a verified platform at purchase, we'll match it.
Major Sale Events (e.g., Prime Day, Black Friday): If you find a lower price on a verified platform within 30 days of purchase, we'll refund the difference.

Simply contact us with proof such as ads, printouts, or photos.

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