Return & Refund Policy

Return & Refund Policy

Return & Refund Policy of

Customers have the right to cancel the order within 24 hours and before the order is shipped. Orders that have been shipped within 24 hours cannot be canceled.

We support 30-day returns on unopened products. You may initiate a return by emailing the reason for your return, your order number GTUSxxxx, and your name to If
you request a return for subjective reasons rather than quality issues, you will need to pay the return shipping charges.

Defective/Damaged/Incorrect Items: customer satisfaction is our priority. In the rare event, you receive a defective, damaged, or incorrect item, please contact us at with order number GTUSxxxx and a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)

If you are not happy with your purchase, we will accept a return of an unused product within 30 days. Once we receive the returned item, Giraffetools will then give a full refund.

Please allow 1 week for your return to be processed. Refunds will be processed by giraffetools on every Friday. It can then take up to 48 hours for money to credited by the bank into the customer account. Giraffetools will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging and in the condition they were received, or they may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.

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