Your Cart: Cart
Your cart is empty
Customers may request to cancel their order within 24 hours of purchase, provided that the order has not yet been shipped.
Upon receiving a timely request, we will make reasonable efforts to intercept and halt the shipment.
If the package has already entered transit and interception is not possible, you may return the item after delivery, and we will assume responsibility for the return shipping cost.
We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.
You may initiate a return by email the reason for your return, your order number GTUSxxxx, and your name to contact@giraffetools.com.
Please allow 1 week for your return to be processed. Refunds will be processed by Giraffetools Corp. every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. Giraffetools will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.
|
Product Grade
|
Residential Use
|
Commercial Use
|
|---|---|---|
|
Home-Use Grade
|
24 Months
|
90 Days
|
|
Commercial-Grade
|
36 Months
|
12 Months
|
|
Region
|
Official channel
|
Warranty covers purchases from
|
|
US
|
giraffetools.com
|
Giraffe Tools
|
|
CA
|
giraffetools.ca
|
|
|
UK
|
giraffetools.uk
|
|
|
AU
|
au.giraffetools.com
|
|
|
JP
|
giraffetools.jp
|
|
|
US
|
amazon.com
|
Giraffe Tools
|
|
GT Garden&Tools
|
||
|
US
|
ebay.com
|
Giraffe Tools
|
|
US
|
walmart.com
|
Giraffe Tools
|
|
US
|
wayfair.com
|
Giraffe Tools
|
|
US
|
homedepot.com
|
Giraffe Tools
|
|
US
|
lowes.com
|
Giraffe Tools
|
|
US
|
northerntool.com
|
Giraffe Tools
|
|
US
|
tractorsupply.com
|
Giraffe Tools
|
|
US
|
temu.com
|
Giraffe Tools
|
|
BE
|
amazon.com.be
|
Giraffe Tools EU
|
|
GT Home
|
||
|
CA
|
amazon.ca
|
Giraffe Tools
|
|
GT Garden&Tools
|
||
|
DE
|
amazon.de
|
Giraffe Tools EU
|
|
GT Home
|
||
|
ES
|
amazon.es
|
Giraffe Tools EU
|
|
GT Home
|
||
|
FR
|
amazon.fr
|
Giraffe Tools EU
|
|
GT Home
|
||
|
IT
|
amazon.it
|
Giraffe Tools EU
|
|
GT Home
|
||
|
NL
|
amazon.nl
|
Giraffe Tools EU
|
|
GT Home
|
||
|
PL
|
amazon.pl
|
Giraffe Tools EU
|
|
GT Home
|
||
|
SE
|
amazon.se
|
Giraffe Tools EU
|
|
GT Home
|
||
|
TR
|
amazon.com.tr
|
Giraffe Tools EU
|
|
GT Home
|
||
|
UK/IE
|
amazon.co.uk
|
Giraffe Tools EU
|
|
GT Home
|
Privacy Policy of www.giraffetools.com
At giraffetools, we collect and manage user data according to the following Privacy Policy.
We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.
We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.
We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, to see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails to track count visits or understand usage and campaign effectiveness.
We only use your personal information to provide you the Giraffetools services or to communicate with you about the Website or the services.
We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided us without your consent, unless:
Doing so is appropriate to carry out your own request
We believe it's needed to enforce our legal agreements oris legally required
We believe it's needed to detect, prevent or address fraud, security or technical issues
We don't share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.
We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.
We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services' privacy policies.
We may use cookies on our site to remember your preferences.
For more general information on cookies, please read "What Are Cookies".
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency
Opt-Out, Communication Preferences
You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.
We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the site may not be secure.
The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the website from visitors in this age group.
We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Giraffe Tools Corp.
18351 Colima Road Ste 277
Rowland Heights, CA 91748
Email: contact@giraffetools.com
Phone: +1 (909) 997-2831
Prices for our products are subject to change without notice. However, under the GT Price Promise, we ensure the best value for our customers in the following ways:
Regular Period: If you find a lower price on one of our verified platforms at the time of purchase, you may purchase the product at that lower price.
Major Sale Events (e.g., Prime Day, Black Friday): If you find a lower price on one of our verified platforms within 30 days after purchase, we will refund the price difference upon request.
We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. The GT Price Promise ensures your satisfaction even with any price adjustments.
The above information was updated on February 2nd, 2024. If our policy changes, we'll be sure to update this page. However, if you still have any questions, please do refer to these FAQs.