Shipping is free in the US for all products

Processing Time

• We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
• Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
• Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.

Shipping Time

• In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
• Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
• Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
• Shipping time will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
• Delivery time includes processing time and shipping time.

Shipping Regions

• Currently, Hawaii and Alaska are not offered to ship.
• U.S. West shipments are shipped from the CA warehouse
• U.S. East shipments are shipped from the NJ, PA, or NC warehouse.

Delivery Addresses

• Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
• Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.

Shipping Method

• Orders within the 48 states will be shipped via USPS, UPS, or FedEx.

Order Tracking

• Option 1: You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
• Option 2: Log in to your account on the official Giraffe Tools website and click on "Order Tracking" located below the "Support" menu. After filling in the order number and email, or logistics tracking number, you can get real-time logistics information.

After Delivery

• Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)

Customers have the right to cancel the order within 24 hours and before the order is shipped. Orders that have been shipped within 24 hours cannot be canceled.

For Non-Quality Issues:

We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.

You may initiate a return by email the reason for your return, your order number GTUSxxxx, and your name to contact@giraffetools.com.

For Defective/Damaged/Incorrect Items:

Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us at contact@giraffetools.com with order number GTUSxxxx and a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)

Refund Process and Details:

Please allow 1 week for your return to be processed. Refunds will be processed by Giraffetools Corp. every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. Giraffetools will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.

Process:

Valid proof of purchase:

Not Covered Under Warranty:

Authorized Resellers and Distributors:

Privacy Policy of www.giraffetools.com

At giraffetools, we collect and manage user data according to the following Privacy Policy.

Data Collected

 We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, to see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails to track count visits or understand usage and campaign effectiveness.

Use of the Data

 We only use your personal information to provide you the Giraffetools services or to communicate with you about the Website or the services.

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided us without your consent, unless:

Doing so is appropriate to carry out your own request

We believe it's needed to enforce our legal agreements oris legally required

We believe it's needed to detect, prevent or address fraud, security or technical issues

Sharing of Data

We don't share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services' privacy policies.

Cookies

We may use cookies on our site to remember your preferences.

For more general information on cookies, please read "What Are Cookies".

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the site may not be secure.

About Children

The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the website from visitors in this age group.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.

OVERVIEW

SECTION 1 - ONLINE STORE TERMS

SECTION 2 - GENERAL CONDITIONS

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. However, under the GT Price Promise, we ensure the best value for our customers in the following ways:

1. Regular Period: If you find a lower price on one of our verified platforms at the time of purchase, you may purchase the product at that lower price.

2. Major Sale Events (e.g., Prime Day, Black Friday): If you find a lower price on one of our verified platforms within 30 days after purchase, we will refund the price difference upon request.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. The GT Price Promise ensures your satisfaction even with any price adjustments.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

SECTION 7 - OPTIONAL TOOLS

SECTION 8 - THIRD-PARTY LINKS

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

SECTION 10 - PERSONAL INFORMATION

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

SECTION 12 - PROHIBITED USES

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

SECTION 14 - INDEMNIFICATION

SECTION 15 - SEVERABILITY

SECTION 16 - TERMINATION

SECTION 17 - ENTIRE AGREEMENT

SECTION 18 - GOVERNING LAW

SECTION 19 - CHANGES TO TERMS AND CONDITIONS