Standard 24-Month Warranty
All new Giraffe Tools products come with a 24-month limited warranty from the date of purchase or delivery, whichever is later. This warranty covers defects in parts and materials but does not extend to accidental damage, wear and tear, or products acquired second-hand.
- One Free Repair or Replacement: Within the 24-month period, Giraffe Tools will provide one free replacement or refund for items with quality-related defects, provided original proof of purchase is presented and warranty conditions are met.
- Non-Transferable: Warranty coverage is non-transferable and applies only to the original purchaser.
- Replacement Warranty Period: All replacements maintain the same 24-month warranty time frame from the original purchase date. Refunds void the warranty.
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Process:
- Buyers must provide sufficient proof of purchase.
- Giraffe Tools must document what happens when buyers troubleshoot the product.
- Visible proof depicting the defect, such as pictures or videos, is required.
- It may be necessary to return an item for quality inspection.
- For defective items that Giraffe Tools needs to have returned, warranties on those replacements are voided if the wrong item is returned to Giraffe Tools or if the defective item is not returned.
Valid proof of purchase:
- Order number from online purchases made through Giraffe Tools or Giraffe Tools's authorized resellers.
- Sales invoice that shows a description of the product along with its price.
Not Covered Under Warranty:
- Purchases from unauthorized resellers.
- Alterations not carried out or authorized by Giraffe Tools authorized resellers.
- Products without sufficient proof of purchase.
- Second-hand products.
- Items that have expired their warranty period.
- Sold by Amazon.com Service L.L.C.
- Sold by Amazon.com Service. Inc.
- Damage from misuse of products, including, but not limited to, improper storage, falls, extreme temperatures, water, and improper operation of devices.
Unless otherwise noted, Giraffe Tools will cover warranty for valid orders without cost, including parts and labor charges, or at Giraffe Tools' option, will replace such tools or refund the purchase price, less the amount for depreciation, in exchange for the defective tool.
Authorized Resellers and Distributors:
Our authorized channels for after-sales service and a 2-year warranty currently include only the Official Giraffe Tools Store on Amazon, our official website, Indiegogo, Walmart, Shein, and Ebay (only brand new items). For a comprehensive list of our approved distributors, please see the table below:
| Region | Official channel | Warranty covers purchases from |
|---|---|---|
| US | giraffetools.com | Giraffe Tools |
| CA | giraffetools.ca | |
| UK | giraffetools.uk | |
| AU | au.giraffetools.com | |
| JP | giraffetools.jp | |
| US | amazon.com | Giraffe Tools |
| GT Garden&Tools | ||
| US | ebay.com | Giraffe Tools |
| US | walmart.com | Giraffe Tools |
| US | wayfair.com | Giraffe Tools |
| US | homedepot.com | Giraffe Tools |
| US | lowes.com | Giraffe Tools |
| US | northerntool.com | Giraffe Tools |
| US | tractorsupply.com | Giraffe Tools |
| US | temu.com | Giraffe Tools |
| BE | amazon.com.be | Giraffe Tools EU |
| GT Home | ||
| CA | amazon.ca | Giraffe Tools |
| GT Garden&Tools | ||
| DE | amazon.de | Giraffe Tools EU |
| GT Home | ||
| ES | amazon.es | Giraffe Tools EU |
| GT Home | ||
| FR | amazon.fr | Giraffe Tools EU |
| GT Home | ||
| IT | amazon.it | Giraffe Tools EU |
| GT Home | ||
| NL | amazon.nl | Giraffe Tools EU |
| GT Home | ||
| PL | amazon.pl | Giraffe Tools EU |
| GT Home | ||
| SE | amazon.se | Giraffe Tools EU |
| GT Home | ||
| TR | amazon.com.tr | Giraffe Tools EU |
| GT Home | ||
| UK/IE | amazon.co.uk | Giraffe Tools EU |
| GT Home |
*If you find a current lower price on an identical in-stock item from another local retailer, we'll match the price at the time of purchase. Just bring the ad, printout, or photo and show an associate so we can validate the price on the competitor's website or ad to complete the price match.