Hose Reel Cover
The Hose Reel Cover is specially crafted to fit around your reel, safeguarding the casing from weather damage. Additionally, it can help extend the outer casing's lifespan and shield it from the sun's intense rays if it stays in direct sunlight for extended periods.
[DURABLE WATERPROOF MATERIAL] Made of 600D oxford fabric with waterproof, Anti-UV resistant coating, tear-resistance, and fade resistance. No need to worry about your hose reels being affected by outdoor elements like sun, dirt, rain, snow, etc.
[WIND RESIST DESIGN]The hose reel cover has hook and loop tape at the bottom, which can help it from being blown away by strong winds.
[24 MONTHS WARRANTY] Contact us to get timely solutions & lifetime-friendly customer support. Giraffe Tools promises to solve all your product issues at no extra charge while using our original products.
Waterproof
With a waterproof coating inside. Has a very strong waterproof effect, keeping your hose reel away from rainwater and snow
Solid Two-Thread Stitching
Solid two-thread stitching is used at the seam of the cover, which has undergone tear testing at the factory and is more sturdy and durable
Hook-Loop Tapes
The use of hook and loop tape makes installation and disassembly very convenient, and even in strong winds, it will not easily fall off
Bottom Mesh Design
Adopting a bottom mesh design, will not cause water accumulation after using the hose reel, keeping the hose reel dry and clean
Shipping is free in the US for all products
Processing Time
- We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
- Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
- Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.
Shipping Time
- In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
- Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
- Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
- Shipping time will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
- Delivery time includes processing time and shipping time.
Shipping Regions
- Currently, Hawaii and Alaska are not offered to ship.
- U.S. West shipments are shipped from the CA warehouse
- U.S. East shipments are shipped from the NJ, PA, or NC warehouse.
Delivery Addresses
- Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
- Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.
Shipping Method
- Orders within the 48 states will be shipped via USPS, UPS, or FedEx.
Order Tracking
- Option 1: You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
- Option 2: Log in to your account on the official Giraffe Tools website and click on "Order Tracking" located below the "Support" menu. After filling in the order number and email, or logistics tracking number, you can get real-time logistics information.
After Delivery
- Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)
Customers have the right to cancel the order within 24 hours and before the order is shipped. Orders that have been shipped within 24 hours cannot be canceled.
For Non-Quality Issues:
We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.
You may initiate a return by email the reason for your return, your order number GTUSxxxx, and your name to contact@giraffetools.com.
For Defective/Damaged/Incorrect Items:
Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us at contact@giraffetools.com with order number GTUSxxxx and a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)
Refund Process and Details:
Please allow 1 week for your return to be processed. Refunds will be processed by Giraffetools Corp. every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. Giraffetools will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.
Standard 24-Month Warranty
All new Giraffe Tools products come with a 24-month limited warranty from the date of purchase or delivery, whichever is later. This warranty covers defects in parts and materials but does not extend to accidental damage, wear and tear, or products acquired second-hand.
- One Free Repair or Replacement: Within the 24-month period, Giraffe Tools will provide one free replacement or refund for items with quality-related defects, provided original proof of purchase is presented and warranty conditions are met.
- Non-Transferable: Warranty coverage is non-transferable and applies only to the original purchaser.
- Replacement Warranty Period: All replacements maintain the same 24-month warranty time frame from the original purchase date. Refunds void the warranty.
Upgrade Your Protection with GT Care
For comprehensive protection, including accidental damage coverage, priority service, and free two-way shipping, explore our GT Care plan to enjoy worry-free ownership and enhanced support.
Process:
- Buyers must provide sufficient proof of purchase.
- Giraffe Tools must document what happens when buyers troubleshoot the product.
- Visible proof depicting the defect, such as pictures or videos, is required.
- It may be necessary to return an item for quality inspection.
- For defective items that Giraffe Tools needs to have returned, warranties on those replacements are voided if the wrong item is returned to Giraffe Tools or if the defective item is not returned.
Valid proof of purchase:
- Order number from online purchases made through Giraffe Tools or Giraffe Tools's authorized resellers.
- Sales invoice that shows a description of the product along with its price.
Not Covered Under Warranty:
- Purchases from unauthorized resellers.
- Alterations not carried out or authorized by Giraffe Tools authorized resellers.
- Products without sufficient proof of purchase.
- Second-hand products.
- Items that have expired their warranty period.
- Sold by Amazon.com Service L.L.C.
- Sold by Amazon.com Service. Inc.
- Damage from misuse of products, including, but not limited to, improper storage, falls, extreme temperatures, water, and improper operation of devices.
Unless otherwise noted, Giraffe Tools will cover warranty for valid orders without cost, including parts and labor charges, or at Giraffe Tools' option, will replace such tools or refund the purchase price, less the amount for depreciation, in exchange for the defective tool.
Authorized Resellers and Distributors:
Region | Official channel | Warranty covers purchases from |
---|---|---|
US | giraffetools.com | Giraffe Tools |
CA | giraffetools.ca | |
UK | giraffetools.uk | |
AU | au.giraffetools.com | |
JP | giraffetools.jp | |
US | amazon.com | Giraffe Tools |
GT Garden&Tools | ||
US | ebay.com | Giraffe Tools |
US | walmart.com | Giraffe Tools |
US | wayfair.com | Giraffe Tools |
US | homedepot.com | Giraffe Tools |
US | lowes.com | Giraffe Tools |
US | northerntool.com | Giraffe Tools |
US | tractorsupply.com | Giraffe Tools |
US | temu.com | Giraffe Tools |
BE | amazon.com.be | Giraffe Tools EU |
GT Home | ||
CA | amazon.ca | Giraffe Tools |
GT Garden&Tools | ||
DE | amazon.de | Giraffe Tools EU |
GT Home | ||
ES | amazon.es | Giraffe Tools EU |
GT Home | ||
FR | amazon.fr | Giraffe Tools EU |
GT Home | ||
IT | amazon.it | Giraffe Tools EU |
GT Home | ||
NL | amazon.nl | Giraffe Tools EU |
GT Home | ||
PL | amazon.pl | Giraffe Tools EU |
GT Home | ||
SE | amazon.se | Giraffe Tools EU |
GT Home | ||
TR | amazon.com.tr | Giraffe Tools EU |
GT Home | ||
UK/IE | amazon.co.uk | Giraffe Tools EU |
GT Home |