Shipping is free in the US for all products
- We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
- Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
- Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.
- In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
- Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
- Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
- Delivery times will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
- Currently, Hawaii and Alaska are not offered to ship.
- U.S. West shipments are shipped from the CA warehouse
- U.S. East shipments are shipped from the NJ, PA, or NC warehouse.
- Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
- Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.
- Orders within the 48 states will be shipped via USPS, UPS, or FedEx.
- Option 1: You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
- Option 2: Log in to your account on the official Giraffe Tools website and click on "Order Tracking" located below the "Support" menu. After filling in the order number and email, or logistics tracking number, you can get real-time logistics information.
- Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)
Customers have the right to cancel the order within 24 hours and before the order is shipped. Orders that have been shipped within 24 hours cannot be canceled.
For Non-Quality Issues:
We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shippment.
You may initiate a return by email the reason for your return, your order number GTUSxxxx, and your name to email@example.com.
For Defective/Damaged/Incorrect Items:
Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us at firstname.lastname@example.org with order number GTUSxxxx and a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)
Refund Process and Details:
Please allow 1 week for your return to be processed. Refunds will be processed by Giraffetools Corp. every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. Giraffetools will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.
Here you can find the relevant operating instructions for products.