GT Care Request

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GT Care Service Request

This service is exclusively for customers who have purchased the GT Care Plan on our official website (https://giraffetools.com/). Please provide the correct order number and product details, and we will process your request within 12 business hours. (If you have not purchased the GT Care Plan, please use this link to request after-sales support.)

We're Here To Help

order tracking

Please click track my order to get tracking information

FAQs

Check out FAQs to get more helpful resources

Email

Submit the contact form above. contact@giraffetools.com

Phone

+1 (833)583-0881 Mon-Fri 9:00AM - 5:00PM (EST)

Free Shipping & Fast Express

Giraffe Tools offers free shipping on every order. Our standard FedEx Ground Shipping typically arrives within 3-7 business days. For faster delivery, we offer a paid expedited express option that prioritizes the processing of your order.
Warm Reminder: Pre-order products and accessories will be shipped in separate packages.

GT's Exclusive Price Promise

We guarantee the best value for our customers:

Regular Period: If you find a lower price on a verified platform at purchase, we'll match it.
Major Sale Events (e.g., Prime Day, Black Friday): If you find a lower price on a verified platform within 30 days of purchase, we'll refund the difference.

Simply contact us with proof such as ads, printouts, or photos.

Shop With Ease

Free Shipping & Fast Express

Giraffe Tools offers free shipping on every order. Our standard FedEx Ground Shipping typically arrives within 3-7 business days. For faster delivery, we offer a paid expedited express option that prioritizes the processing of your order.
Warm Reminder: Pre-order products and accessories will be shipped in separate packages.

2-Year Satisfaction Warranty

Giraffe Tools warrants its products against defects in parts and materials for a period of 2 years from the original purchase date.
The official channels we support for after-sales service and 2-year warranty are limited to Giraffe Tools Store on Amazon / Official website / lndiegogo / Walmart / SHEIN.

30-Day Returns Guarantee

Giraffe Tools offers a 30-day return service, allowing you to return the product if it is not needed or unsuitable. We offer return labels and courier pickup for quality issue products. Please try to restore the original packaging if possible. Check Return & Refund Policy for more details.

GT's Exclusive Price Promise

We guarantee the best value for our customers:

Regular Period: If you find a lower price on a verified platform at purchase, we'll match it.
Major Sale Events (e.g., Prime Day, Black Friday): If you find a lower price on a verified platform within 30 days of purchase, we'll refund the difference.

Simply contact us with proof such as ads, printouts, or photos.

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