When purchasing pressure washers or vacuum products from our website, you can choose to add the GT Care plan for immediate full protection. GT Care becomes effective on the day the product is delivered.
GT Care (Giraffe Tools Care Plan)
Description
GT Care extends your standard 24-month warranty by an extra 30 days and provides accidental damage protection, priority support, and overall peace of mind to keep your machine performing at its best.
Enjoy an additional 30 days added to your standard 24-month warranty period.
Receive one repair or replacement within 25 months, including accessories, at no extra cost.
The standard warranty covers one repair or replacement for quality defects within 24 months.
Access personalized support from our experts whenever you need it, ensuring faster resolutions to any issues.
Claims are processed on a standard response basis, with no priority service.
Benefit from priority service with a guaranteed 12-hour response time, so you can get back to work faster.
Trust your tools to our certified technicians, who use original factory parts to ensure quality and reliability.
All machines come with free and fast FedEx delivery.
All machines come with free and fast FedEx delivery.
Return unused products within 30 days. Customers are responsible for return shipping costs for non-quality issues.
Return unused products within 30 days. Customers are responsible for return shipping costs for non-quality issues.
The support team will respond within 12 hours to confirm whether the product requires repair or replacement, and will provide further instructions.
If repair or replacement is needed, the support team will provide a free shipping label, allowing you to return the equipment or damaged parts.
Repair: Depending on the complexity, repairs are typically completed within 7 business days.Replacement: Eligible replacements are usually processed within 5 business days.



